IT POLICY CONSULTANT (SPECIAL SERVICE AGREEMENT (SSA))

24 April 2024
 
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VACANCY NOTICE NO: SPECIAL SERVICE AGREEMENT (SSA)
DEADLINE FOR APPLICATION: 14 July 2023 Under Recruitment
POST

IT Policy Consultant
GRADE

N/A
DUTY STATION 

Geneva, Switzerland
COMMENCEMENT OF DUTY

To be determined
NATURE OF APPOINTMENT

Project post
5 months
ORGANIZATIONAL UNIT

Information Technology Division (ITD)
Infrastructure Department
WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities. The statutory retirement age after 1 January 2014 is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
DUTIES AND RESPONSIBILITIES

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The objective of this consultancy is to develop and implement a set of comprehensive IT policies, standards, procedures and guidelines aligned with the IT strategy.

ACCOUNTABILITIES/RESPONSIBILITIES:
Based on the new IT Strategy and discussion with the IT team, review existing IT policies, standards, procedures and guidelines and provide a gap analysis;
Update IT policies, procedures and guidelines and draft new ones where needed;
Develop a plan and report on progress for the implementation of the IT policies, procedures and guidelines;
Provide a process by which the IT service catalog is updated on a regular basis and ensure the process is embedded in the IT operations;
Assist the IT team in the review of current IT processes and propose changes to improve service quality, reduce operational cost and enhance customer satisfaction;
Draft a communication plan informing the rest of the organization on changes impacting them and provide the needed supporting documentation;
Provide regular progress reports to various stakeholders, including risks, issues, and possible solutions.

DELIVERABLES AT THE END OF THE CONTRACT:
Delivery of a comprehensive set of IT policies, standards, procedures and guidelines aligned to the IT Strategy;
Implementation and operationalization of the defined policies and procedures;
Update of the IT Service catalog;
Communication to users on changes impacting them and delivery of user support material;
Delivery of regular progress reports and dashboards with updates on status, risks, issues, and proposed solutions.
QUALIFICATIONS

Education
 Bachelor's degree in Computer Science, Information Systems, or a related field;
 Relevant certifications in IT governance, ITIL, project management, or enterprise architecture are a plus.

Experience
 Proven experience in developing IT policies, procedures, and guidelines;
 Previous experience in working in UN organizations or international organizations in general.


Other requirements
 Strong knowledge of IT service management processes and industry best practices including emerging technologies;
 Strong knowledge in project management, including project planning, execution, monitoring, and reporting;
 Excellent writing and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.


Languages
Fluent English

(Note: The official languages of the Organization are Arabic, Chinese, English, French, Russian and Spanish.)
This project should be ended by 31st December 2023.
Additional Information:
Only applicants in whom WMO has a further interest will be contacted.
Shortlisted candidates may be required to sit a written assessment and/or an interview.
Date of issue of vacancy notice: 30 June 2023

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